Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Apphive Solutions (“Apphive”, “we”, “us”), a founder-led studio run by Ali Janjua. They apply when you:

• use apphivesolutions.tech or any of its subdomains (the “Site”); and
• hire us for any service, including website frontends, web and mobile applications, AI automations and dashboards, Meta advertising and lead follow-up, maintenance or consulting (the “Services”).

Each project or retainer is described in a written proposal, quote or statement of work (a “Proposal”). If a Proposal or a separately signed contract conflicts with these Terms, the Proposal or contract wins for that project.

By using the Site, accepting a Proposal or paying an invoice, you agree to these Terms. If you are accepting on behalf of a business, you confirm that you have authority to bind it, and “you” means that business.

You may browse and use the Site for lawful purposes. You agree not to:

• copy, resell or republish the Site's design, code, text or images without permission;
• send spam, malware or misleading information through our contact form or booking tools;
• try to break, overload, scrape at scale or gain unauthorised access to the Site;
• present our portfolio, case studies or client logos as your own work.

Content on the Site, including descriptions of services, results and timelines, is general information. It is not a binding offer. What we commit to for your project is set out in your Proposal.

The Site links to client projects and third-party services we do not control. We are not responsible for their content, availability or practices.

Projects usually begin with a free strategy call. Afterwards we send a Proposal covering scope, deliverables, timeline, price and payment schedule. A project starts once you accept the Proposal in writing (email is fine) and pay any deposit it requires.

Timelines in a Proposal are good-faith estimates based on the agreed scope and on you providing what we need on time. We will tell you promptly if we expect a delay and why.

Changes to scope

If you want something that isn't in the Proposal, we will tell you how it affects price and timeline before doing the work. Changes are only billable once you approve them in writing.

To keep a project on track, you agree to:

• provide content, brand assets, feedback, approvals and account access within a reasonable time;
• name one person who can make decisions and give approvals for your side;
• make sure everything you give us (text, images, data, trademarks) is yours to use or properly licensed, and is lawful;
• review the work we deliver and tell us about problems promptly;
• keep your own accounts, passwords and backups secure once they are handed over.

If a project is paused for more than 30 days while we wait on you, we may reschedule the remaining work around other commitments and invoice for the work completed so far.

• Project fees are quoted in your Proposal and are payable on the schedule it sets out, which usually includes a deposit before work begins.
• Retainers for ongoing work such as maintenance, automation support or ad management are billed monthly in advance.
• Invoices are due within the period stated on them, or within 7 days if no period is stated. Amounts are in the currency shown on the invoice (usually US dollars or Pakistani rupees).
• Taxes, bank charges and transfer fees on your side are your responsibility unless the Proposal says otherwise.
• Late payment: if an invoice is more than 14 days overdue, we may pause work, and we may withhold handover of unpaid deliverables, until it is paid. We will give you notice by email before pausing.
• Non-refundable: all fees paid for the Services, including deposits and retainer payments, are non-refundable.

Your project may rely on third-party platforms such as hosting, domains, databases, app stores, email and SMS providers, WhatsApp Business, AI model APIs, n8n, or Meta Ads. Unless your Proposal says otherwise:

• these accounts are opened in your name and billed directly to you, including all advertising spend, which is separate from our fees;
• your use of them is governed by the provider's own terms and policies, which you agree to follow;
• we are not responsible for their outages, price changes, policy changes, account suspensions or ad rejections, though we will help you deal with them.

Your accounts and your work

Repositories, cloud infrastructure, ad accounts and automation workflows are set up in your name wherever possible, so you control them from day one. Once you have paid in full for a deliverable, we assign to you all rights we hold in the custom code, designs, content and workflows we created specifically for you.

What we keep

We keep ownership of our pre-existing tools, code libraries, templates, know-how and general techniques that we use across projects (“Background Materials”). Where Background Materials are part of your deliverable, we grant you a permanent, worldwide, royalty-free licence to use, modify and run them as part of that deliverable.

Open-source and third-party components

Deliverables may include open-source software, fonts, stock media or other third-party components. These stay subject to their own licences, which we will identify where they matter.

Portfolio

Unless you ask us not to in writing, we may show the finished work, your name and logo, and a general description of the project in our portfolio and marketing. We will never publish your confidential information.

No guaranteed results

We work hard to improve your leads, conversions and revenue, but results depend on your market, offer, budget, sales process and platforms we do not control. We do not guarantee any particular number of leads, sales, rankings or return on ad spend. Past results shown on the Site do not predict future results.

Your ads and your leads

You are responsible for the accuracy and legality of your ads, offers and claims, and you approve campaigns before they go live. You are also responsible for having the consent the law requires before your leads and customers are contacted by automated calls, AI voice agents, SMS, WhatsApp or email. In the United States this includes laws such as the Telephone Consumer Protection Act (TCPA) and CAN-SPAM. We will build consent capture into your forms and flows if you ask.

AI features

AI models can produce output that is inaccurate, incomplete or inappropriate. AI features we build should be monitored, and anything with legal, medical, financial or other significant consequences should be reviewed by a person before it is relied on. You are responsible for how AI outputs are used in your business.

Each of us will keep the other's non-public business, technical and customer information confidential, use it only for the project, and share it only with people who need it for the project and are bound by similar duties. This does not apply to information that is public through no fault of the receiver, was already known to them, or must be disclosed by law. These duties last for three years after the engagement ends, and for as long as the information stays a trade secret. We are happy to sign your NDA before a strategy call.

We will perform the Services with reasonable skill and care, following generally accepted industry practices.

Every project includes 3 months of after-sales service from delivery. During that time we fix defects, meaning anything that does not work as described in the Proposal, and help with questions about using what we built, at no extra cost. After-sales service does not cover problems caused by changes made by you or others, third-party platforms, new browser or operating-system versions, or requests for new features. Support after the 3 months is available on a retainer.

Apart from what these Terms or your Proposal expressly state, the Site and the Services are provided “as is”, and we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, to the fullest extent the law allows. We do not promise that any software will be completely error-free or uninterrupted.

To the fullest extent the law allows:

• neither of us is liable to the other for indirect, incidental, special or consequential losses, or for lost profits, revenue, data or business opportunities, even if warned they were possible;
• our total liability arising out of or relating to the Services or these Terms is limited to the fees you paid us for the relevant project or retainer in the 12 months before the claim arose.

These limits do not apply to liability for fraud, wilful misconduct, or anything else that cannot legally be limited, nor to your obligation to pay fees you owe.

You agree to defend and compensate us for third-party claims, and the reasonable costs of dealing with them, arising from content or materials you provided, your ads and offers, your contact with your leads and customers (including any lack of required consent), or your breach of these Terms or the law. We agree to do the same for claims that custom work we created for you, used as delivered, infringes someone else's intellectual property rights.

• Projects: either of us may end a project with 14 days' written notice.
• Retainers: either of us may cancel with 30 days' written notice, taking effect at the end of the billing period in which the notice period ends.
• Serious breach: either of us may end the engagement straight away if the other seriously breaches these Terms and does not fix the breach within 14 days of being told about it.

When an engagement ends, you pay for work done and approved expenses incurred up to the end date. Once paid, we hand over the work completed so far, including code, files and credentials, and remove our access to your systems. Sections on ownership, confidentiality, liability, indemnity and disputes continue to apply after the engagement ends.

These Terms are governed by the laws of Pakistan, unless your Proposal names a different governing law.

If a dispute arises, we will first try to resolve it in good faith by talking directly. If it is not resolved within 30 days of one of us raising it in writing, either of us may take it to the competent courts of Pakistan. Nothing here stops either of us from seeking urgent relief to protect confidential information or intellectual property.

• Independent contractor. We work as an independent business, not as your employee, partner or agent.
• Subcontractors. Ali leads and delivers your project. If we ever need a specialist for part of it, we will tell you first, and we remain responsible for their work.
• Events beyond our control. Neither of us is responsible for delays caused by events outside reasonable control, such as internet or power outages, platform failures, natural disasters or government action.
• Notices. Notices under these Terms may be sent by email. Ours go to the email address you gave us, and yours go to apphivesolutions@gmail.com.
• Assignment. Neither of us may transfer an engagement to someone else without the other's consent, except as part of a merger or sale of the business.
• Entire agreement. These Terms and your Proposal are the entire agreement for your project and replace earlier discussions about it.
• Severability. If any part of these Terms is found unenforceable, the rest stays in effect.
• No waiver. Not enforcing a right straight away does not mean we give it up.

We may update these Terms from time to time and will change the effective date when we do. Changes do not affect a project already under way, which stays under the Terms in force when its Proposal was accepted, unless we both agree otherwise in writing.

Questions about these Terms? Email apphivesolutions@gmail.com or use our contact page.

Our Privacy Policy explains how we handle personal information.